The “Invalid Credentials” message usually means the system cannot verify your login information. This page focuses specifically on diagnosing and resolving this error.
Let’s get on with it.
Why “Invalid Credentials” Happens
- Email or EUID entered incorrectly.
- Password expired or recently changed.
- Wrong portal used (MyInfo vs IAM/Feed/SecureWEB).
- Temporary login glitch or browser issue.
Step-by-Step Fix
- Verify you are using the correct identifier:
- MyInfo → Email
- Internal tools → EUID
- Reset your password if needed (link to Password Reset guide)
- Clear browser cache or try a different browser/device.
- Retry login.
When to Escalate
- Persistent error despite correct credentials → contact store HR.
- Account might be temporarily locked → see Account Locked guide.
Employee Tips
- Avoid multiple rapid login attempts.
- Always verify portal URL before logging in.
Learn More
For full login instructions, see our Kroger MyInfo Login page.