If your MyInfo account is locked, it’s typically due to security measures after failed login attempts or suspicious activity.
This page focuses on unlocking accounts and restoring access, without repeating the full login process.
Why Accounts Get Locked
- Multiple incorrect login attempts.
- Failed verification steps in SSO.
- Security triggers from unusual activity.
Ways to Unlock Your Account
- Wait for automatic unlock (if temporary).
- Reset your password via MyInfo or SSO portal.
- Contact HR or store management for manual unlock.
Tips During Lockout
- Avoid repeated login attempts.
- Use official Kroger portals only.
- Document your EUID or employee email for support.
Connected Systems
Once your account is unlocked, SSO updates access for:
More Resources
- Check our Password Reset guide for detailed steps.
- For full login instructions, see the Kroger MyInfo Login pillar page.