If you’re unable to sign in to Kroger MyInfo, resetting your password is usually the fastest way to regain access. Kroger uses a centralized Single Sign-On (SSO) system, which means the password reset process may differ slightly depending on whether you’re accessing MyInfo, IAM, SecureWEB, or other internal employee systems.
This guide explains all valid reset methods used by Kroger employees, based on real-world usage and official portal behavior.
When Do You Need to Reset Your Kroger MyInfo Password?
You may need to reset your password if:
- Forgot your MyInfo password.
- See an “Invalid Credentials” error.
- Aaccount was locked after multiple failed attempts.
- Password has expired.
- Cannot access IAM, SecureWEB, or other Kroger employee tools.
Reset Password Using Kroger SSO (IAM / SecureWEB Access)
For employees accessing internal Kroger systems such as IAM, SecureWEB, MyInfo Kroger, or store-level applications, password recovery is handled through Kroger’s SSO portal.
How this works:
- You will be asked to enter your Enterprise User ID (EUID) instead of your email.
- Additional identity verification may be required.
- This reset updates your credentials across all Kroger employee systems.
Where to start:
- Kroger SSO portal (sso.kroger.com).
- Or through feed.kroger.com, which redirects to SSO recovery options.
Read The Kroger MyInfo Login Steps After Recovering the Password
Email vs EUID: Which One Should You Use?
| Login Type | What to Use |
|---|---|
| MyInfo (general access) | Email address |
| IAM / SecureWEB | Enterprise User ID (EUID) |
| Feed / Internal tools | EUID via SSO |
If you’re unsure which applies to you, start with MyInfo, then move to SSO recovery if access is still blocked.
Account Locked After Reset?
If your account remains locked:
- Wait for the lockout period to expire.
- Avoid repeated login attempts.
- Contact store management or HR for manual unlock.
Security Tips During Password Reset
- Only reset passwords on official Kroger websites.
- Never share your EUID or password.
- Avoid clicking reset links from emails you didn’t request.
- Log out after resetting on shared devices.
Frequently Asked Questions
Can I reset my Kroger MyInfo password from home?
Yes, password resets can be completed remotely using Kroger’s official portals.
Do MyInfo and IAM use the same password?
Yes. Kroger uses a unified SSO system, so resetting your password updates access across connected employee systems.
What if I forgot my EUID?
Your EUID is provided during onboarding. If you cannot locate it, contact store management or HR.
Disclaimer
This guide is an independent informational resource based on employee experiences and standard Kroger portal behavior. It is not affiliated with Kroger Co. For official support, contact Kroger HR or your store manager.